Terms and Conditions

All items shown on this website are subject to availability. Design and specification of items is subject to change without notice.

This website is offered as a free service to you. Your use of this website constitutes your agreement to all the terms of use contained in this document and the Privacy Policy.

Placing Your Order

You may place your order online, by phone or in person by visiting our showroom. These terms and conditions apply to each method.
If you have given a valid email address, you will be sent a confirmation of your ordered products and delivery address directly after ordering. Please review this information paying careful attention to details, colours or other specific options you have specified. Also verify the delivery address you have entered is valid. Notify us by phone or email enquiry@mode4.co.uk immediately if you notice an error, as we can only edit these details before your order has been processed.

In some cases backordered items may be charged for prior to shipping.

We accept no liability for any other costs what so ever that may arise as a result of purchasing or using products we have supplied.

Furthermore we accept no liability for any damage(s) or additional costs that may occur as a result of using any of our products.

All products advertised for sale online are subject to availability. Your payment method will be debited at time of ordering regardless of current stock availability. This ensures that the stock can be allocated to an authorised transaction once available. We reserve the right to remove, amend or modify any product, description or price at any time.

All products are guaranteed by the manufacturer. This does not affect your statutory rights as a consumer. If you are returning a product please contact us in advance.

Errors and omissions excepted, we reserve the right to supply an alternative product if an item is no longer available.

Payment

We currently only accept a direct bank transfer as payment. Payment on account may be possible for large orders please enquire for details 01256 814359

AT THIS TIME WE ONLY SUPPLY THE FOLLOWING COUNTRIES – United Kingdom.

Mode 4 Projects and Technology Limited also reserves the right to not supply any order.

Credit Card Security

We currently do not accept credit cards as a type of payment. Other forms of payment will be available soon.

Cancelling Your Order

You may of course cancel your order at any time prior to dispatch except in the case of special order/made to order items that have been specially produced. Whilst we cannot guarantee at what point such an order will be produced, we can only advise you to email us as early as possible to enable the best chance of cancelling an order before it is too late.

To cancel your order you must call our sales department on 01256 814359 where verbal confirmation will be given and your order amended accordingly.
IMPORTANT! – do not rely on emailing in such an event as we cannot guarantee if or when these will be received and actioned allowing for technical errors and volume of emails received.

Delivery

We dispatch your order as soon as possible (excludes Saturday, Sunday and bank holidays).

Our estimated maximum waiting time for delivery of stock items is within two to ten working days from the date the order was placed. Please allow longer for special order products. Refer to the item description for further details in these cases.

Most goods, though not all, are sent by Courier and will require a signature on delivery. If you are out when the courier attempts to deliver your items, they will leave a card with a contact number for you to arrange a new delivery date.

As when ordering anything online or by phone that requires delivery, you must take responsibility for accepting the delivery. For example, should an item require signing for and you are not in to accept delivery then it may be taken back to a local sorting office or courier company storage hub. In this instance you are likely to be required to arrange collection of your delivery yourself. Should any part of your order or delivery be returned because you could not accept it, or failed to collect during the timescale permitted by the appropriate delivery company; then you may be liable for a re-delivery charge as the order is likely to be returned to us, or our suppliers.

Please remember, it is not possible for us to guarantee a delivery time or date. The delivery person will not be authorised by us to leave at any alternative address (or location) other than that specified on your order. For example, it is unlikely a driver will be able to act upon ‘leave next door’ or ‘leave in shed’ notes if a signature is required – as of course; this would not offer a secure proof of delivery.
If you are worried that you will not be able to accept delivery at your usual home or invoice address, we suggest you specify an alternative address for delivery.

If Your Order Is Delayed

If parts of, or your complete order is unlikely to be delivered within 10 working days (based on ordering quick ship products) of your order being received we will do our best to either email and let you know or update your tracking information.
However, as we may not always be aware you are still waiting for a delivery please reply to the email you were sent after ordering (which will contain details of your order and reference code etc.) explaining exactly what you are still waiting for. We will then look into the delay as a matter of priority.

If Your Order Arrives Damaged or Incorrect

We would never pretend things won’t ever go wrong. When they do, we ask you give us the opportunity to put them right.
If your order arrives damaged or incorrect, please call or email enquiry@mode4.co.uk within 48 working hours to let us know. We will then either ask you to post back the product, or arrange to collect it from your address. Once received, we will arrange for a replacement to be sent.

Back Orders

If your item is not in stock, we will back order it and send it to you as soon as possible.

Tax Charges

20% VAT is included in all prices. Please note we do not have any facility to accommodate delivery to VAT exempt addresses, including the appropriate pricing/tax amendments.

Jurisdiction

This site is controlled and operated from England. The terms and conditions of this site and any dispute about them or in relation to this site shall be governed by and subject to English Law. In the event that a dispute arises out of or relating to these terms and conditions or the use of or access to this site, such dispute shall be subject to the exclusivity of the English Court.

Trademark

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Mode 4 Projects and Technology Limited. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Mode 4 Projects and Technology Limited.

The contents, text, layout and style of this website and all images are exclusive copyright of Mode 4 Projects and Technology Limited and Mode4online.co.uk. All brand names, trademarks referred to are the property of their respective owners and are acknowledged as such. The products shown are not original equipment items and any references to original equipment are made for identification purposes only.

External links

External links may be provided for your convenience, but they are beyond the control of Mode 4 Projects and Technology Limited and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.